Monthly Archives: May 2008
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Published by aortega on May 2nd, 2008 9:45 pm under ITIL
Are you willing to write your first set of SLAs and you are wondering which sections you should consider? Take a look at the templates at NextSLM.org. They helped me a lot: http://www.nextslm.org/internalsla.html
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Jeff Jane CTO on Novell shares a great post series with us about Novell´s vision about the next level the IT industry needs to reach in order to address the increasing complexity we are facing. They call this the Fossa project and it is intended to be finished by 2012. So far we have 3... read more
