ITIL - SLA Templates
May 2nd, 2008
Are you willing to write your first set of SLAs and you are wondering which sections you should consider? Take a look at the templates at NextSLM.org. They helped me a lot:
Sharing thoughts about Systems Management and IT trends
Are you willing to write your first set of SLAs and you are wondering which sections you should consider? Take a look at the templates at NextSLM.org. They helped me a lot: